IT will work to become a more efficient organization by:

• Limiting Redundancy of Function
• Delivering Service with a minimum of hand-offs

IT will operate, as an organization, in the following manner:

• Keep in mind that people will be our most important asset
• Decisions will be made at the lowest appropriate level
• Be flexible to meet changing customer needs
• Encourage ad hoc teams to solve operational problems
• Team leaders will be chosen for knowledge and ability rather than position within the organization

Technology will change in the following ways:

• Processors will continue to increase in power
• Communications bandwidth will continue to grow
• Disk storage will continue to increase in density
• Software will become more sophisticated

Management will operate in such a way as to create and maintain successful empowered teams.